Success Stories

CASE STUDY 1

Business issue: Member association came to us with the challenge of an Association that has out grown the ‘volunteer approach’ and looking to more commercial solutions to support future growth plans utilising new technologies. Their in-house database, good basic functionality implemented some years back, is now taking considerable time to maintain, requiring hardware and IT support. There is no Online functionality or web access, and all member communication is by phone and hardcopy mail now proving to be expensive.

Solution: Implement our new product – 360DEGREES. This SaaS ( software as a service ) strategy provides a comprehensive interactive relationship between the structural organization and its members, on a 24/7 global basis, coupled with an exceptionally economical cost structure.

Providing a fully web-based, hosted and managed solution supported members and management to move forward to Online shopping, Committee Management, easy Membership renewals, emarketing for Newsletters, Events, and Product sales.

CASE STUDY 2

Business issue: Community Organisation providing government funded programs and individual support services to clients was challenged by the various reporting requirements and governance demanding on their financial and administrative staff, while program managers and field counsellors needed better access to information and documentation.

We designed and developed an interactive solution that provided support for all client service delivery, management reporting and analysis requirements with the necessary government reporting and governance.

“We have been using Ge-RAM’s membership software since 2002 and from the very first contact we have had nothing but fantastic service from the team at Ge-RAM. Initially, we began with the Membership, Donations, and Mailing List Modules, but with the team’s professional expertise, we later added the integrated system for our Training Services (including bookings, certificates, and invoicing). We recently implemented the enhanced 360ACCESS system to incorporate our Client Database across all programs (Intake, Case Notes, Case Plans, SMS Messaging, Statistical Data) and are enthusiastically looking forward to the benefits that will accrue. As a charity, reducing overheads while simultaneously improving and expanding services has been, and remains, very important to us. We cannot speak highly enough of their genuine interest, professionalism, and integrity in serving our IT system needs.”

CASE STUDY 3

Business issue: A few years ago, a major company in the health insurance industry came to us and explained their entrenched manual systems were so bogged down that they were unable to relate to, and co-ordinate with, their members and the third party agents who were the primary introducers of the client’s ultimate members.

A dilemma which was not easily resolved. Time was of the essence as the client was rapidly losing market share to a more nimble and flexible, array of competitors.

Solution: We designed an interactive application that provided a facility for the agents to connect to our client’s entrenched mainframe systems via an external networked membership application, supported by custom built data exchange tools which allowed securitized data exchange between the agents, our client and their members.

We provided a complete facilities management environment whereby over a period of 5 years the client migrated from a bogged down paper system to an On-line environment supporting over 1100 agents involving 150,000 plus members

Some more testimonials

“To Whom It May Concern:

The Toorak Services Club has been using a membership program from Ge-Ram Soft Tech for the last five years and have found the Visual 360 application to be excellent in helping with the Club’s complicated and differing memberships.

I have also found the staff to be extremely efficient, friendly and prompt when problems have arisen and I would highly recommend Ge-RAM to any small or large club with memberships.

Thank You."