Services Support
Hosting
We take care of the technology so you can focus on serving your members. Offering unmatched performance, reliability and scalability with automated failover and redundant disaster recovery, our Ge-Ram Soft Tech 360DEGREES product provides the most comprehensive and dependable hosting services available – promising that your member login and association management software will be up and running whenever you and your members are. (360DEGREES solution only).
Safe and Secure We know how important your membership data is, which is why we use best practice standards to ensure it is highly protected and backed up.
From our Partner – Web24 Co-location services will be provided by WEB24. Their Data Centre services offer world-class facilities and carrier independent high-bandwidth access within secure and resilient environments.
Implementation
Ge-Ram Soft Tech is not a static system. We’re committed to always keeping you current with the latest technology, and to helping you enhance and expand the system when necessary. Our CRM member management Consulting Services team consists of seasoned consultants and expert developers who identify opportunities to increase your return on investment and empower your success. Because of the flexibility of our services, we’re able to custom build solutions and integrate seamlessly with third-party financial software provider to provide the full functionality and reporting that your organisation needs.
Post-Installation & Consulting
Ge-Ram Soft Tech understands the need for stability in your organisations supplier. From the inception, the company has continued to retain our strategic direction without compromise. We are pursuing the single aim of providing member organisations with the World’s Best Solutions.
Training
We’re dedicated to making your life easier. That means we not only provide software that helps you get more done, but our training and support is always at your convenience.
Customer Support
Ge-Ram Soft Tech provides support and maintenance services to all of their clients. With our 360DEGREES SaaS offering, support and maintenance are inclusive within our hosting services fees. With our 360ACCESS and 360VISUAL offerings, separate agreements are offered on a Client by Client bases. We’re dedicated to supporting you and giving you the tools you need to be successful with Ge-Ram Soft Tech and our range of 360 solutions. Our Customer Support representatives respond to your requests via our Online Support System available through your Client Login – Support Request form.